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Hazratbal Rd, Ashai Bagh, Nageen,                                                                                                                                                     INFO@BIZZAHERITAGE.COM

Srinagar, Jammu and Kashmir 190003                                                                                                                               +91-9419-50-40-96   +91-9419-50-40-37

Shipping/Delivery Policy

At Bizza Heritage, we strive to provide our customers with prompt and reliable delivery service. To ensure the best experience, please note the following updates to our delivery policy:


Minimum Delivery Time: Our delivery process begins as soon as your order is confirmed. While we aim to deliver your order as quickly as possible, please allow a minimum of 30 minutes for your order to arrive.

Maximum Delivery Time: We understand that your time is valuable. In the event of unforeseen circumstances that may cause delay, we guarantee that your order will arrive within a maximum of 90 minutes from the time of order confirmation.

We appreciate your understanding and patience. If you have any questions or concerns about your delivery, please don't hesitate to contact us.



Since opening our doors, Bizza Cafe Heritage has achieved a perfect balance between great fun and perfect taste. Situated on the banks of Nigeen Lake, we provide everything you need to enjoy your visit. From amazing continental, Kashmiri, Indian and Italian food to a breathtaking view of the famous Nigeen Lake, Bizza Cafe Heritage is Kashmir's first Lake view open-air restaurant.

Thank you for visiting at BIZZAHERITAGE.COM. This site is owned by N. Sultan--- (hereinafter referred to as “BIZZACAFEHERITAGE”). By accessing, on this site, you indicate your unconditional acceptance of these terms & conditions. We reserve this right, in our sole discretion, to update or revise these terms & conditions. Continued use of the site following the posting of any changes to the ‘terms & conditions’, constitutes your acceptance of those changes. At “BIZZACAFEHERITAGE”, we try our best to create a space where you can explore and shop for all your favorite things in a safe and secure environment. All products and information displayed on “BIZZACAFEHERITAGE” constitutes an "invitation to offer". “BIZZACAFEHERITAGE” reserves the right to accept or reject your offer. Your order for purchase, constitutes your "offer" which shall be subject to the terms and conditions as listed below.

1. Eligibility to use our site

Use of the Site is available only to persons who can legally enter into contracts under applicable laws. Persons who are "incompetent to contract", within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. “BIZZACAFEHERITAGE” reserves the right to terminate your access to the Site if it discovers that you are under the age of 18 years or suffers from any other disability, as recognized under Indian Contract Act, 1872.

2. Membership

Although it's not essential to have an account to book the offered services with “BIZZACAFEHERITAGE”, you can book as a guest. As a member, you agree to provide true, accurate, current, and complete information about yourself as prompted by the site's registration form. Registration where prohibited under any law shall be void. “BIZZACAFEHERITAGE” reserves the right to revoke or terminate your registration for any reason at any time, without notice.

3. Electronic Communications

When you use the site or send emails or other data, information or communicate to us, you agree and understand that you are communicating with us electronically and give your consent to receive communications electronically from us periodically, when required.

4. Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to “BIZZACAFEHERITAGE” directly or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively referred to "Comments") will remain “BIZZACAFEHERITAGE” property. Such disclosure, submission or offer of any comments shall constitute an assignment to “BIZZACAFEHERITAGE” of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments, thus, it exclusively owns all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise. “BIZZACAFEHERITAGE” will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. “BIZZACAFEHERITAGE” is and shall be under no obligation (1) to maintain any Comments in confidence; or (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no comments submitted by you to the site will be libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

“BIZZACAFEHERITAGE” does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comment submitted to the Site. You grant “BIZZACAFEHERITAGE” the right to use the name that you submit in connection with any of the posted comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any comments you make and you agree to indemnify “BIZZACAFEHERITAGE” and its affiliates for all claims resulting from any Comments you submit, we take no responsibility and assume no liability for any comments submitted by you or any third party.

5. Accuracy of Content/ Information of Products on the Web Site

While “BIZZACAFEHERITAGE” strives to provide accurate product and pricing information, typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, “BIZZACAFEHERITAGE” shall have the right, on our sole discretion, to modify the price of the products, or information of the products or to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event.

s stated here, we would request you to exit this website/app. BIZZA Cafe Heritage , any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (national or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this website/app.ntent and make sure to add any relevant details or information that you want to share with your visitors.

Cancellation Policy

Cancellation requests made 72 hours before the booking date :

REFUND: 100%

Cancellation requests made 48 hours before the booking date :

 REFUND: 50%

Cancellation requests made from 24 hours before the booking date :


Food Orders cannot be cancelled once placed.

Privacy Policy

Last Updated: 22/01/2024

We value your privacy and are dedicated to safeguarding your personal information in accordance with the latest Indian guidelines. This privacy policy outlines our commitment to protecting your data and provides details on the information we collect, how we use it, and your rights regarding this data.

By accessing or using our services under the domain and subdomains of the Site, you agree to the terms and conditions of this privacy policy. If you do not agree, please refrain from using or accessing our site.

1. Privacy Practices

This privacy policy is applicable to our services, and it does not extend to sites maintained by other companies or organizations linked from our website. We are not responsible for the personal information you submit to third parties via our website. Prior to providing your details, please review the privacy policy of such external entities.

2. Consent and Acceptance

By accepting this privacy policy and the user agreement or using the site, you explicitly consent to the collection, use, and disclosure of your personal information in accordance with this policy. This policy is incorporated into and subject to the terms of the User Agreement. Your acceptance of access to the site signifies the effectiveness of this privacy policy.

3. Privacy Guarantee

We commit not to sell or rent your personal information to third parties for marketing purposes without your explicit consent. We may, from time to time, share general statistical information about our site and visitors in an aggregate form. Access to your information is restricted to employees who require it for their duties. Any violation of our privacy and security policies by an employee may result in disciplinary action, including termination and legal prosecution.

4. Information We Collect

The Personal Information collected is used primarily to process your orders and provide optimal services. This policy covers personal information disclosed on any media unless explicitly stated otherwise. We employ physical, electronic, and managerial measures to secure the information collected online. Cookies are used to enhance website functionality, analyze page flow, and measure promotional effectiveness. You can manage your cookie preferences through your browser settings.

We also utilize your IP address for server diagnostics, website administration, and to gather demographic information.

5. Cookie Usage

Bizza Cafe Heritage adheres to a strict privacy policy regarding cookies. Cookies enhance your online experience by making it more efficient and tailored to your interests. They fall into the following categories:

Essential: Required for regular website operation.
Functional: Remember your preferences to improve your experience.
Analytics: Used for performance measurement and site improvement.
Advertising: Serve relevant ads based on your interests.

We restrict third-party cookie usage to trusted partners to ensure compliance with our policies. Third-party information is sourced from validated third-party sources, not by us.

To delete cookies from your browser, refer to your browser's settings for instructions.

By using our website, you consent to our use of cookies as described in this policy.

For further details on our use of Google Analytics, visit

Hazratbal Rd, Ashai Bagh, Nageen,                                                                                                                                                     INFO@BIZZAHERITAGE.COM

Srinagar, Jammu and Kashmir 190003                                                                                                                               +91-9419-50-40-96   +91-9419-50-40-37

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